Customer Reviews

I had a very good and friendly experience with Prompt Plumbers. I was lucky to get same day service after very brief and efficient conversation. Lorenzo came on time, was polite and very friendly. He explained to me everything he was doing, was accurate, professional and honest. Lorenzo has a very good personality, he is the most positively thinking person I’ve ever met. Thank You for your amazing work.

This is the 2nd time I’ve contacted Prompt Plumbers and was extremely satisfied at their workmanship and service the first time I had a drain emergency two years ago. This time I contacted Lorenzo on a Sat afternoon and booked an appt for one of my toilets that wouldn’t refill for the following Monday. Lorenzo came and fixed my toilet in a quick and professional manner and I am again, very well pleased with their help + service and will definitely call again when needed.

STAY AWAY!!! The plumber, Lorenzo (has no last name OR hides it) was clueless. My drain got clogged. Started by asking me which machine I wanted him to use. “Do you want me to use the big one or the small one? the big one costs more” Told him that he was the plumber and he should have known which tool to use.
To make long story short, he caused the drain pipe to collapse by using excessive power.
Lucky enough for me (according to him), HE FOUND SOMEONE THAT WILL SHOW UP THE FOLLOWING MORNING AND WILL REPAIRE (REPLACE) THE CLOGGED PIPE FOR ONLY $7500.00
YES FOR ONLY $7500.00
REFUSED TO DISCLOSE HIS INSURANCE COMPANY !!!
Sat at my table, banged his fists on the table and demanded that I pay him $650.00 for doing nothing except damaging my drain.
REFUSED TO LEAVE.
Left only after I called the police.
This incompetent plumber, LORENZO, caused me damage of $82,000
Refused to disclose his insurance company.

We had a very good experience with this plumber – very responsive and solved our issues quickly and cost effectively, we’d highly recommend him!